Refund Policy

Lado is a service of RollingLabs Inc (“we”, “us”). This policy is part of our Terms of Service. It applies to anything you buy from Lado through Stripe, which RollingLabs Inc sells and refunds. Food and drinks you order at a venue are paid to the venue directly and are covered by the venue’s own policies. Nothing in this policy limits your rights under the Ontario Consumer Protection Act, 2002.

1. Cancellation windows at a glance

What you booked	Cancel by	What you get
Dinner seat	48 hours or more before the start time	Full refund, or a credit for another dinner if you prefer
Dinner seat	Less than 48 hours before	No refund (see our No-Show Policy)
Experience (for example, a clay night)	72 hours or more before the start time	Full refund, or a credit for another experience
Experience	Less than 72 hours before	No refund, because materials and spots are reserved for you
Membership dinner	48 hours or more before the start time	Your dinner seat goes back to your membership for that billing period

2. Dinner seats and experiences

• Cancel within the windows above and we will refund the full amount you paid, including HST, to your original payment method.
• Need to move rather than cancel? Within the same windows, you can switch to another date in the same city at no charge, subject to availability.
• If you cancel after the window closes, we cannot refund the seat, because the table has been matched and balanced around you and the reservation is held for you. Our No-Show Policy explains how we handle emergencies.

3. Memberships

• Cancel any time. Cancelling stops your next renewal. You keep your benefits until the end of the billing period you have already paid for.
• First-month guarantee. If you cancel within 10 days of your first membership payment and have not attended a Lado event in that time, we will refund that payment in full.
• Otherwise, membership fees are not refundable for partial billing periods or for dinner seats you did not use, except where the law requires a refund.
• Charged after cancelling? If you were charged for a renewal after you asked us to cancel, we will refund that charge in full.
• If we change your membership price, we will tell you at least 30 days in advance so you can cancel before the new price applies.

4. If Lado cancels or reschedules an event

Sometimes we need to cancel or move an event, for example if a venue closes unexpectedly, there is severe weather, or we cannot form a balanced table. If that happens:

• We cancel: you receive a full refund of what you paid for that event, including HST, automatically. Members get their dinner seat back for that billing period, or a refund of that seat’s value if it cannot be used before the period ends.
• We reschedule: we will offer you the new date. If it does not work for you, tell us and we will give you a full refund, whatever the timing.
• We change the venue: if we have to move a confirmed event to a different venue, you can choose to keep your seat or receive a full refund.

5. How to request a refund

1. Email hello@ladosocial.com with the subject “Refund request”.
2. Include your name, the email address you used to pay, and the event (name, date and city) or your membership.
3. We will reply within 2 business days. Approved refunds are issued through Stripe to your original payment method; your bank usually shows them within 5 to 10 business days.

If you think a charge is wrong, please contact us before disputing it with your bank. We can usually sort it out faster.

6. Questions

Email hello@ladosocial.com. We are happy to help.

RollingLabs Inc (Lado) · ladosocial.com · Ontario, Canada
Email: hello@ladosocial.com