No-Show Policy

Every Lado table is matched around six specific people, so an empty chair changes the evening for five others. Please cancel at least 48 hours ahead, and tell us right away if something unexpected comes up.

Lado is a service of RollingLabs Inc (“we”, “us”). This policy is part of our Terms of Service and works together with our Refund Policy.

1. Late cancellations

A cancellation is late if you cancel:

less than 48 hours before the start time of a dinner; or
less than 72 hours before the start time of an experience.

Late cancellations are not refunded. Members’ dinner seats used for that booking are not returned to the membership. Please still let us know as soon as you can, so we can offer your seat to someone on the waitlist and keep the table balanced.

2. No-shows

You are a no-show if you do not attend a booked event and did not cancel, or if you arrive more than 30 minutes after the start time without telling your host.

Seat forfeit: your seat is forfeited and the amount you paid is not refunded. For members, the dinner seat used for that booking counts as used.
No extra fee: Lado does not charge any additional no-show fee on top of the seat you already paid for.

Running late? Reply to your confirmation email or message your host. If you let us know before the start time, we will hold your seat for up to 30 minutes.

3. Repeat no-shows and late cancellations

We count no-shows and late cancellations over any rolling 90-day period:

First time: no further action. We understand plans change.
Second time: we will email you a reminder, and you may lose priority for popular dates for the next 30 days.
Third time: we may suspend your bookings or membership, or end your membership under our Terms of Service. If we end a membership for this reason, the current billing period is not refunded and the membership will not renew.

Cancellations made within the normal windows never count toward these limits.

4. Emergencies and exceptions

Life happens. We waive this policy for genuine emergencies, including sudden illness or injury, a family emergency or bereavement, a medical or public-health requirement to stay home, severe weather warnings, and major transit disruptions. In those cases we will refund your seat or return it to your membership, and the event will not count toward the limits above.

To ask for an exception, email hello@ladosocial.com as soon as you can, ideally before the event starts, and briefly tell us what happened. We will not ask for medical records or other sensitive documents. We review each request with care and good faith.

5. When the change is on our side

If Lado cancels, reschedules or changes the venue of an event, this policy does not apply to you. You receive a full refund or a free move to another date, as set out in our Refund Policy.

6. Questions

Email hello@ladosocial.com.

RollingLabs Inc (Lado) · ladosocial.com · Ontario, Canada
Email: hello@ladosocial.com